Your experience with us will set the precedence for how you wish all of your properties to be managed (if you are lucky enough to have more than 1!). The following information provides an outline (and by no means exhaustive) of what you can expect from the team at Homes4U.  This is for you to have a “taste” of what your experience may be like with us.

Priority Advertising Placement

Homes4U has priority placement on Realestate.com in the form of a Premiere Property listing, to ensure your property is seen faster and leased sooner.  Your ad will appear as one of the first listings on the suburb’s search and will show larger photo icons, for better exposure.  Internet advertising has taken over the world and high traffic websites are the primary form of marketing property.  This mode of advertising, along with having professional photography to accompany the listing will ensure you stand out from the crowd!

Online Booking System

The philosophy of our business is to show property to prequalified tenants at a time that suits them.  If that means we show a property multiple times a day, then that is what is required to prevent a property being vacant for any longer than is necessary.  Open for Inspections are old and outdated.  This is a lazy method of showing property as these are generally set at times to suit the agent.  We have determined that this mode of offering specific times to show property offers minimal flexibility and you will be missing out on opportunities with prospective tenants, which could be the perfect tenant for your property.  The booking system can also give an indication of interest before inspections at the property, allowing us to look ahead and adjust rents accordingly.  We will provide you with regular feedback (whether that be good or bad) and written reports, which incorporate recommendations to ensure the property is tenanted as quickly as possible.

Application Process

The quickest and easiest way for tenants to apply for a property to rent is through online applications.  By submitting online applications, this gives the tenant the ease of simply uploading their details into the software once, accompanied by their supporting identification.   References – real estate, work and personal can all be checked with the click of a button which allows for faster processing of an application and an approved tenant to move into your property sooner.   Oh and for those who wish to be involved in the approval process, we contact all of our owners for the final nod.  After all, it is your property!

We Pay to Subscribe to TICA

The Tenancy Information Centre of Australasia houses defaulting tenants in both Australia and New Zealand.  We believe that this aspect is critical to ensuring the right choice of tenant to move into your property.

Routine Inspections

To ensure your property is properly maintained throughout the life of your tenancy, it is imperative to receive detailed inspection reports.  Approximately every 4 months, we will conduct a routine inspection of the property and the results of this will be communicated to you in the form of a written report with colour photos.  We will highlight any maintenance issues that may be necessary now, or in the future.

Maintenance & Repairs

We guarantee our commitment to you that when maintenance issues are reported to the office, they will be dealt with promptly.  We have a trusted network of reliable, qualified tradespeople, who are very reasonably priced.  If the issue brought to our attention cannot be resolved with our troubleshooting knowledge, you shall be contacted whether that be everyday maintenance or something of an urgent nature.   If we are unable to contact you directly in the instance of an urgent maintenance request, we will organise one of our trusted tradespeople to attend on your behalf, in order to minimise any damage being caused to your property (i.e. burst water pipe).

Owner Statements and Payments

Owners can choose to be paid twice monthly.  This normally occurs on the 15th and last working days of the month but if those days fall on a weekend, then it rolls over to the next business day.  At the end of every month, we shall forward to you via email a statement outlining all income and expenditure.  Copies of invoices will be held on file and will be released to you with your EOFY statement.

Guarantee

Our commitment to our clients is absolute.  If you are not satisfied with an aspect of our service, we will do everything possible to resolve the matter immediately because:

  • We are confident in putting our words into action;
  • We always act in your best interest; and
  • We take full responsibility of our actions so when a team member makes an honest mistake (because we are all human), we will fix it.